A hailstorm damaged many of the roofs in our 74-unit townhouse community and our insurance company wasn’t going to replace them all. I’m sure glad we got a public adjuster and chose Mountain States Roofing because we wound up getting all the roofs replaced and covered by insurance. And there wasn’t a single homeowner complaint.
Those of us who volunteer for Homeowner Association boards want to do the best for our neighbors, but we aren’t experts. Therefore it is important that we choose contractors that are honest and reliable. Of all the contractors we have worked with since I have been on the board, Mountain States is at top of the list.
The roofing contractor matters
I met with one contractor, and they really weren’t interested in what we had to say. At least they looked at the roofs. Two others sent in bids without coming out to the neighborhood.
But Roy and Bob at Mountain States met with us, got up on the units, and looked at the roofs. They then gave us a bid that was within the insurance company proceeds, and it included top-of-the-line shingles guaranteed for 30 years. Not only could they replace all the roofs for the amount of the insurance proceeds, but they also gave us a few upgrades as well.
I think it helps that Mountain States is part of the community, has lots of experience, and truly cares about its customers.
Get the damage estimate right
Mountain States also was experienced with working with a public adjuster – an independent claims adjuster who can double-check the damage estimate of the insurance company. In our case, the public adjuster more than doubled the money that the insurance company offered us.
Mountain States worked with the public adjuster. The Cobblestone board felt like we were in very good hands.
Big job done right
Mountain States’ service was fantastic. It was a big job, so several crews were in the neighborhood for four or five weeks. They covered the landscaping with plywood and tarps and cleaned up every evening. They used a magnet to sweep up nails. They even fixed a couple of residents’ flat tires, no questions asked.
Bob or Roy were on site every day, and their foreman was quick to respond to questions and concerns.
Not only did the HOA board not hear a single complaint, we actually received compliments. And that is pretty amazing, considering how big a job this was, the potential for the inconvenience, and the very real implications for our home values.
Ray G.
HOA Board
Cobblestone at Heather Ridge
Great Work! Very Satisfied
Great work, very satisfied, followed up with us to make sure everything was done and working perfectly.
-Mark H
I wholeheartedly recommend Danny Johnson from Mountain States Home Improvement and his fantastic crew. During the fall of 2015, Danny led the effort to repair the damages done to our home by a hail storm earlier in the year. Mountain States replaced our roof and managed several other hailstorm-related projects, including exterior painting of the entire house, refinishing our back deck, replacing gutters, replacing all screens, and replacing the sliding glass door. They exceeded our expectations with every project.
Danny and Mountain States did an impeccable job, which is even more evident this spring as the snow thaws. In the past, we had an area in the front of the house that would become slick with ice melting off of our roof, due of the way the gutters were slanted and settling of the house. Danny’s crew fixed the gutters, replacing them with nice wide gutters and fixing the slope. Problem solved. The roof was done quickly, perfectly and expertly, and looks beautiful. They also repainted the entire house, which had been damaged by hail. Their attention to detail was phenomenal. Finally, my favorite part of the project was our back deck. Living in Colorado, we absolutely love enjoying summer evenings in our backyard. A few years ago, we had another company restain the back deck.
As the snow thawed the following spring, you can see from the “before” photos below how badly that project turned out. The “stain” was more like paint, and perhaps due to an unusually wet spring, it bubbled up and peeled off. I never could get the other company to come back and fix it. Mountain States crew; however, completely refinished the deck boards, replacing some and even had the idea of turning boards over and machine sanding them. The effect was gorgeous. We had a brand new custom deck and now it’s my favorite feature of the house. I would re-hire Danny and his crew for any project, knowing they would do an outstanding job.
-Ginger M.
Matt was great! Very thorough with inspecting our roof, gutters and siding. We had hail damage. Very quick at getting the job completed. Clean-up was great. Top-notch Company.
-Brian C.
Excellent work! Workers were on time. They did painting, roof, and gutter work. I would absolutely recommend them to family and friends. I am actually looking to have them do more work for upcoming projects.
-Mark B.
Fabulous job! Matt did a great job. He was very personable and very helpful when dealing with our insurance company. I have recommended them to friends.
-Theresa B.
We had hail damage, they re-roofed our house and resided the house. Very pleased with their work! They were always there when they said they would be.
-Mike T.
Matt did a fantastic job! We had hired another contractor to do our roof, but they never showed up for the job. We decided to go with Mountain States Home Improvement, they were great and put our minds at ease. I would highly recommend them to anyone.
-Barbara C.
Great Job! They went above and beyond what needed to be done. I have referred them to my friends.
-Lowell B.
Excellent job! I would recommend them to others.
-Donald T.
Excellent work! They did exactly what they said they would do. I have recommended them to family and friends!
-Chip S.
Absolutely the best! Arthur Barrett represented us with the insurance company, dealt with our HOA, and provided us with exceptional service. After fighting with insurance for over a year, and being denied three times for roof replacement, he was like an angel sent from heaven! His crew was polite, fast, and cleaned up every bit of debris around the house. Anyone looking for an excellent roofing company that’s true to their word needs to call Mountain States Home Improvement and ask for Arthur Barrett.
– Julie B.
Mountain States replaced our roof and they made the process very easy. Very reliable and outstanding work. We received many compliments from neighbors on our new roof. Great people to work with!
-Margaret C.
We’re very happy with the roofing services we contracted for with Mountain States. Bob was such a huge help in assisting us with our insurance company. He worked with our adjuster to help us get the most from our policy and had the work completed as contracted. I absolutely recommend this company.
-J.G.
Great work, very satisfied, followed up with us to make sure everything was done and working perfectly.
-Mark H.
Due to hail damage from the 7/2009 storm in our area, the roofing shingles needed to be replaced. Some roof boards needed to be removed/replaced, the crew had to install around solar panels, and paint all the exhaust pipes. Mtn. States did an exemplary job, not only on my roof, but in working within my budget. The salesman who worked this project responded within hours of my calls (as opposed to days), they performed everything quoted in the work order, the crew finished very quickly and did an excellent job (and even removed a bee’s nest from under the roof boards), and completed all the work in a day and a half within budget. I would highly recommend this company.
-Satisfied Homeowner, Denver Metro Area.
Mountain States Roofing installed a whole new roof. We were happy. It was good. We would use them again.
-Satisfied Homeowner, Denver Metro Area
Impressive!! A first-rate company that understands professionalism and excellent workmanship. I was astonished to receive the high level of service from Mountain States; and the friendly communication with their staff throughout the work project. “Bob Hinsey” truly knows his craft; he has a genuine desire for customer satisfaction.
They were contracted to replace my damaged roof and remove 4 box-framed solar panel structures. The crew came in and did the job beyond my expectations. They removed all the debris and put on the perfect color roof, matching the gutters with the fascia vents. I was blown away when they agreed to use the leftover material to complete the rooftop of a small adjoining shed.
As a law enforcement officer for more than three decades, I am always suspicious of unknown workers around my house. Bob and his crew quickly removed those fears through their professional style of communication and friendly attitude. I have recommended Mountain States to several of my co-workers who also speak very highly of their craftsmanship. Although I am not praying for another hailstorm; but if so, these guys will treat you right.
– Les
I’ve been in construction since the 60s, and have witnessed my fair share of roofing companies and roofing crews. Having said that, I do not believe I have ever witnessed a reroof that was done with such coordination and expertise as the one done on my house. The crew was in sync from tear-off to load out. I watched them the entire time they were here and was amazed at their work ethic, as well as their work quality.
Ryan Flaherty was my contact on this and I commend him and all his efforts and assistance in getting the job estimated, scheduled, and completed in what I considered to be a very good time frame. His knowledge of the industry and building codes was impressive. I truly enjoyed working with Ryan.
Dane W.
Mountain States Roofing replaced our roof and they made the process very easy. Very reliable and outstanding work. We received many compliments from neighbors on our new roof. Great people to work with!
-Margaret C.
We had hail damage, they re-roofed our house and then resided it. Very pleased with their work! Mountain States employees were always there when they said they would be.
Mike T.
We’re very happy with the roofing services we contracted for with Mountain States. Bob was such a huge help in assisting us with our insurance company. He worked with our adjuster to help us get the most from our policy and had the work completed as contracted. I absolutely recommend this company.
-J.G.